Saturday, May 21, 2011
Friday, October 09, 2009
A little update... a long rant..14 oz of confusion.
Wow.. nothing since May. Facebook has taken away my will to blog. LOL
Hmmm.. Summer consisted of Heather healing quite quickly from her surgery.
Bethany has a skating/swimming party in late June. Hannah came home from college for the summer. Crista had a very chaotic birthday party which ended in the police parked outside our locked gate.
I started my first job since Hannah was a baby in early August. I'm waitressing at a "fine dining" steak and seafood restaurant. I have some issues with things expected of me at $2.50 an hour (such as hostessing while the owner/hostess eats, ringing up tickets, bussing my own tables, and being left alone at the restaurant lastnight to sweep the entire dining room alone. That involved stacking all of the chairs done the center aisles..) but it's crazy close to home.
I actually wanted to vent about a customer that came in yesterday.
We'll call him "The Swede". He was a very tall, large, man with a blonde chili bowl haircut.
He was in a group of 4. Two couples. When they first arrived I was serving as hostess since the owners were eating in the bar. I led them to the dining room. I noticed one of the women carrying a pack of cigarettes in her hand, so I asked if they'd prefer to eat in the bar, since they could smoke in there. They were pleased, and agreed. On the way to the bar "The Swede" apparently stopped by the counter where we pick up our orders. He saw two Ribeye's up there. The sous chef said he kinda made a face, then walked away. Meanwhile, I was passing out menus, and silverware to the rest of the group. "The swede" while looking at the menu, asked "are those the 14 oz ribeye's they have over there". I had no idea what he was pointing at, because I didn't serve the owners. I asked "Where? Another restaurant around here?" He got gruff, and said "NO, those people eating over there!" I said "Oh, I'm sorry. I'll find out." So I asked the owner if they were having 14 oz ribeyes.. he said "yeah." I should have realized I needed to SCREAM my question to him because apprently all he heard was "mumble mumble, ribeye?".
I told "the swede" that it was indeed the 14 oz. ribeye. He rolled his eyes, and said "I need a little more time to see what I want now."
I left the table to go check on another table, across the restaurant, in the dining room. On my way back towards the table, the owner stopped me and said "Of course we have ribeye! That's one of our best selling cuts of meat.." I said "No, I know that. I was asking if y'all were having the 14oz." He said "OHHHH.. No, we cut those for us. Those were probably only 8oz."
Geez.
So I go to the table and explain to "the swede" the confusion. They all order. Two sauteed chicken, two ribeye med. I could tell you the whole order, but I'll spare you. LOL
tick tock tick tock tick tock... ding.
I deliver the food. "the swede" says "psh. that's smaller than the one they had over there." I ignored the comment, smiled and asked if the gentlemen could cut their steaks to make sure they are cooked to their order. "The swede" grumbled, "Not that it's going to make any difference." I smile. "Can I get any of you anything else?".
I go check on my other table.
I come back to check on them after talking with the sous chef about how he's cantankerous, and unable to be pleased. (The swede, not the sous chef.)
"The swede" says "I thought these were hand trimmed of excess fat? There's a huge strip of fat running right through the center of this steak." I smile and say, "Hang on sir, I'll let you speak to the owner, he's the one that trims the steaks."
"Grumble grumble, undiscernible grumbling"
The owner explained to him that these are prime cuts of beef, and he does trim the fat from the outside.. etc... etc.. etc..
Anyway, after lots more visits to the table, delivering bread, refilling drinks, taking away other guests plates. He sat there looking down at his mostly empty plate. I asked "Sir, would you like a to go box?" "He said "I guess if I'm going to have to pay for this whole thing, I'll give it to my dog." The owner came up to the hostess booth while we were tallying/separating tickets and asked if he was happy "I said no, he cannot be made happy." He told his wife/co-owner/hostess "print him up a gift certificate for $25." She rolled her eyes out of his view. LOL
I delivered their tickets, and informed "the swede" that she had included a $25 GC in the ticket folder. I apologized that he was not pleased. He said "I just won't come back." I smiled, and walked away.
When they all left we opened their ticket books to find the GC with a note saying "You can keep this." His ticket that was over $60. included a gratuity for me for $2.90. When I saw it I was pretty furious. Then I realized, he's just cheap. I feel sorry for the woman that he's with. I hate to think how he treats her if he treats people that serve him so crappy. Not to mention, he's gotta be embarassingto go anywhere with. The people he was with had a ticket at least $10. less, tipped more than twice as much, and they didn't like the creamed spinach (new recipe the sous chef is trying)... LOL
Anyway, I told the manager that I wanted to pull $2 out of my purse and chase him down in the parking lot. "Sir, you obviously need this more than me." She told me I should have.
End.
Hmmm.. Summer consisted of Heather healing quite quickly from her surgery.
Bethany has a skating/swimming party in late June. Hannah came home from college for the summer. Crista had a very chaotic birthday party which ended in the police parked outside our locked gate.
I started my first job since Hannah was a baby in early August. I'm waitressing at a "fine dining" steak and seafood restaurant. I have some issues with things expected of me at $2.50 an hour (such as hostessing while the owner/hostess eats, ringing up tickets, bussing my own tables, and being left alone at the restaurant lastnight to sweep the entire dining room alone. That involved stacking all of the chairs done the center aisles..) but it's crazy close to home.
I actually wanted to vent about a customer that came in yesterday.
We'll call him "The Swede". He was a very tall, large, man with a blonde chili bowl haircut.
He was in a group of 4. Two couples. When they first arrived I was serving as hostess since the owners were eating in the bar. I led them to the dining room. I noticed one of the women carrying a pack of cigarettes in her hand, so I asked if they'd prefer to eat in the bar, since they could smoke in there. They were pleased, and agreed. On the way to the bar "The Swede" apparently stopped by the counter where we pick up our orders. He saw two Ribeye's up there. The sous chef said he kinda made a face, then walked away. Meanwhile, I was passing out menus, and silverware to the rest of the group. "The swede" while looking at the menu, asked "are those the 14 oz ribeye's they have over there". I had no idea what he was pointing at, because I didn't serve the owners. I asked "Where? Another restaurant around here?" He got gruff, and said "NO, those people eating over there!" I said "Oh, I'm sorry. I'll find out." So I asked the owner if they were having 14 oz ribeyes.. he said "yeah." I should have realized I needed to SCREAM my question to him because apprently all he heard was "mumble mumble, ribeye?".
I told "the swede" that it was indeed the 14 oz. ribeye. He rolled his eyes, and said "I need a little more time to see what I want now."
I left the table to go check on another table, across the restaurant, in the dining room. On my way back towards the table, the owner stopped me and said "Of course we have ribeye! That's one of our best selling cuts of meat.." I said "No, I know that. I was asking if y'all were having the 14oz." He said "OHHHH.. No, we cut those for us. Those were probably only 8oz."
Geez.
So I go to the table and explain to "the swede" the confusion. They all order. Two sauteed chicken, two ribeye med. I could tell you the whole order, but I'll spare you. LOL
tick tock tick tock tick tock... ding.
I deliver the food. "the swede" says "psh. that's smaller than the one they had over there." I ignored the comment, smiled and asked if the gentlemen could cut their steaks to make sure they are cooked to their order. "The swede" grumbled, "Not that it's going to make any difference." I smile. "Can I get any of you anything else?".
I go check on my other table.
I come back to check on them after talking with the sous chef about how he's cantankerous, and unable to be pleased. (The swede, not the sous chef.)
"The swede" says "I thought these were hand trimmed of excess fat? There's a huge strip of fat running right through the center of this steak." I smile and say, "Hang on sir, I'll let you speak to the owner, he's the one that trims the steaks."
"Grumble grumble, undiscernible grumbling"
The owner explained to him that these are prime cuts of beef, and he does trim the fat from the outside.. etc... etc.. etc..
Anyway, after lots more visits to the table, delivering bread, refilling drinks, taking away other guests plates. He sat there looking down at his mostly empty plate. I asked "Sir, would you like a to go box?" "He said "I guess if I'm going to have to pay for this whole thing, I'll give it to my dog." The owner came up to the hostess booth while we were tallying/separating tickets and asked if he was happy "I said no, he cannot be made happy." He told his wife/co-owner/hostess "print him up a gift certificate for $25." She rolled her eyes out of his view. LOL
I delivered their tickets, and informed "the swede" that she had included a $25 GC in the ticket folder. I apologized that he was not pleased. He said "I just won't come back." I smiled, and walked away.
When they all left we opened their ticket books to find the GC with a note saying "You can keep this." His ticket that was over $60. included a gratuity for me for $2.90. When I saw it I was pretty furious. Then I realized, he's just cheap. I feel sorry for the woman that he's with. I hate to think how he treats her if he treats people that serve him so crappy. Not to mention, he's gotta be embarassingto go anywhere with. The people he was with had a ticket at least $10. less, tipped more than twice as much, and they didn't like the creamed spinach (new recipe the sous chef is trying)... LOL
Anyway, I told the manager that I wanted to pull $2 out of my purse and chase him down in the parking lot. "Sir, you obviously need this more than me." She told me I should have.
End.